How to email CEO to remove credit card charge-offs

This article will teach you my proprietary 4 step D.S.E.L Method on how to engage a credit card company’s CEO to remove charge-offs from your credit report. I’ve developed and used this method successfully for 20 years now with all major creditors, may it be American Express, Synchrony Card, Comenity Bank, and so on.

I’ve written this article for people who can’t afford my company’s paid services, but can invest a good amount of time to learn and execute this process.

So here is what The D.S.E.L Method entails:

Step 1: Discover – find out the facts (what led to the late)

Step 2: Strategize & Execute – search for creditor errors & extenuating circumstances to compile your “validated goodwill request”

Step 3: Escalate – Escalating your complaint to the CEO’s office

Step 4: Litigate – Take legal action against the mortgage company

Keep in mind there’s a different process to remove a recent late payment. This article is for charge-off removal.

Actual Letter to CEO that I used to remove a Synchrony charge-off

Name
Date
Phone #
Email:

Synchrony Financial
Attn: CEO Margaret Keane
77 Long Ridge Rd, Stamford, CT 06902

Prior Address Synchrony had on file: 7620 Maryland Avenue, St. Louis, MO 63105
BP Synchrony Ac# 4784 3320 0690 8355

Dear Ms. Margaret Keane,

I am corresponding to you in regards to my BP/ Synchrony Bank card. I’ve been a Synchrony customer for over 20 years and opened this card back in 1994. I only recently found out that the account had a past due amount when I looked at my credit report and saw that our perfect credit score that I’d maintained over 30 years had now plummeted due to this one account.

(Sample reason for defaulting, replace with your own reasoning): We had moved from ____________ in July______ to San Francisco CA and the mail being forwarded to my mailbox in San Francisco was not received by me.

I did not receive a single statement from Synchrony. Mail including my statements were possibly stolen from our mailbox.
I keep all my mail and have a fail-safe method to pay off whatever bills I receive.
I desperately want to clear this issue off our credit report. I appreciate your help in this very important matter.
Sincerely,

___________

Attached: proof of moving
Bank statements proving we were easily able to pay off the account

Actual deletion letter I got from Synchrony Bank

The most dangerous thing about writing to the CEO: NEVER contact CEO if:

You have a more recent UNPAID charge-off that you can’t pay off

As a 20-year credit advocate, I’ve seen, Creditors are now suing thousands of people every day following a credit bureau dispute. You’re at a high risk of being sued if you dispute legitimate large unpaid debts. I want you to understand how to protect yourself:

It is imperative you understand these 4 things:

1. In most states, a creditor has 3-4 years to sue you, once you stop paying.
2. This time frame is determined by “the statute of limitations for debts”. It varies by state, so check the statute of limitations for your state here.
3. For example, California has a 4-year statute of limitations. This means a creditor can sue you for up to 4 years from the time you completely stop paying a debt.
4. If you dispute a debt that is within the statute, and the debt is over $2000, you are at high risk of being sued. The higher the balance, the higher the chances of you being sued.

My advice: do not contact the creditor or CEO on any unpaid debts that have both of the following:

1. Are within the statute of limitations for your state, unless the debt is totally illegitimate or a result of charges made by an identity thief.
2. Have an unpaid balance of over $2000. Creditors are more likely to sue to collect higher debt amounts; the higher the balance, the more likely you’ll be sued.

Exception: If an identity thief made charges on the account or the debt is paid off, and you have proof. In this case:

HOW TO PREPARE THE CORRESPONDENCE TO CEO

Step 1: Discover – review credit report and see what lender has in their system for notes

It’s important to see what exactly happened. If available, review the account statements or call the creditor to find out the facts:

• When payment was due and what was the amount
• When the payment was finally made
• Was there a bounced payment, or was the payment not enough to cover the minimum payment due
• If the lender has any notes in the system regarding the missed payments
• If there are any circumstances or errors the creditor made that make them partially responsible for you being late

The key is not to make assumptions; make sure what you believe to be true matches up with what the creditor has in their system.

Step 2: Strategize & execute – customize and send CEO “validated goodwill letter”

Now that you’ve got the facts. Below is a list of common creditor mistakes and extenuating circumstances that you can use in your argument to get the late removed.

Some mistakes by the creditor you can use:

• The creditor applied an annual/monthly fee to your account, which led to the late.
• You were locked out of online access to the account, or the creditor’s system was down.
• The creditor had the wrong spelling of your address or a missing apartment #.
• The creditor failed to update their system to your new mailing address or email address.
• The creditor’s phone rep took down the wrong bank account info when processing your payment.
• The auto payment you had set up was canceled without you knowing.
• An interest charge was incurred after you thought you had paid off the account in full.
• Charges were made to your card that were not authorized or were of a fraudulent nature.
• You had set up a deferment with the creditor and were still marked late.
• You paid on time, but the creditor failed to post it to your account.

Some examples of extenuating circumstances including 3rd party errors:

• You traveled while statements were being sent to your home.
• You were hospitalized or suffering from emotional trauma.
• There was a death or emergency in the family.
• Your bookkeeper or accountant forgot to render payment.
• You had set up automatic payments through your bank, which encountered an error.
• Your email was hacked or the creditor’s emails ended up in spam.
• Your paper statements and mail were stolen.
• You mistakenly thought a double payment would cover the next month.
• Your town was subjected to a natural disaster.
• You moved and statements didn’t reach you.

If you do find a mistake or creditor error or extenuating circumstance as described above, use that in your correspondence to the CEO.

Below is the roadmap I use when removing delinquencies using my D.S.E.L method:

Hire a legal professional to remove the charge-off

Not every creditor will agree to remove it with the CEO letter.

If so, then you may need legal and professional help.

Over the last 20 years running Imax Credit Repair, I have helped thousands of clients remove late payments and have the Yelp Reviews to show.

My Guarantee: if we don’t remove the late, you don’t pay!

Reach out if you’d like to see if I can help you too!

Click the link below for a consult or for questions email me at [email protected]